Refund policy
At Sawwaisa Jewellery, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free returns and exchanges policy.
Eligibility for Returns and Exchanges
- Items must be returned within 24 hours of receipt.
- Items must be in their original condition, unworn, and with all original packaging and tags.
- Customized or personalized items are non-returnable and non-exchangeable.
Return Process
- Request a Return: Contact us at support@sawwaisajewellery.com or +91 97148 52654 to initiate a return. Please provide your order number and the reason for the return.
- Return Authorization: We will provide you with a return authorization number and instructions on how to return the item.
- Pack and Ship: Securely pack the item in its original packaging and include the return authorization number. Ship the item to the address provided.
Refunds
- Once we receive and inspect the returned item, we will process your refund within 7 business days. Refunds will be issued to the original payment method.
- Shipping costs are non-refundable unless the return is due to a defect or error on our part.
Exchanges
- If you wish to exchange an item for a different size or style, please contact us at support@sawwaisajewellery.com or +91 97148 52654 to request an exchange. We will provide you with instructions on how to proceed.
Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately at support@sawwaisajewellery.com or +91 97148 52654. We will arrange for a replacement or refund, including any shipping costs incurred.
Contact Us
- If you have any questions about our Returns and Exchanges Policy, please contact us at support@sawwaisajewellery.com or +91 97148 52654.
